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DISCLAIMER: This is my personal blog. The blatherings here aren't (necessarily) the views of the current company I work for, companies I've previously blessed with my presence, my loving parents, the Illuminati, or anyone other than me, me, me!

Amazon, inexplicably hampering its most loyal customers

[Note:  Links below are affiliate links, so if you click and buy, I make money.]

I have bought hundreds of items from Amazon (yes, I’m an Amazon Prime member, surprise surprise raspberry)

Some of them I’m particularly fond of and want to either repurchase or recommend to a friend… but I can’t do easily because Amazon won’t help me.  You see, I’ve not been able to figure out any way to search through my purchases; it seems I can only browse by year (and paginatedly browse at that… ack!). 

I bought an amazing compressible travel pillow (below) a while back that I absolutely love, and I wanted to encourage my parents to get it for their upcoming trip to New Zealand:

[oops, pillow seems to no longer be listed on Amazon, and graphic was just showing a generic Amazon ad.  Blech!]

...but couldn’t find any sane way to look up the product. 
- I tried doing an Amazon search for “travel pillow” but there are hundreds if not thousands of travel pillows in their store.
- I then tried searching through my gmail (where I get my Amazon order receipts) for “travel pillow” but that didn’t turn it up.
- Somewhat randomly, I then searched Amazon for “orange travel pillow” and that did the trick.

Amazon, why do you make this so difficult for your active customers?  Why not a simple search box in the My Orders screen?

Edited on November 8, 2009 to add:
Looks like Amazon no longer sells this pillow.  Bummer!

 

- Blathered by Adam on Sunday, October 4, 2009 at 20:09 Permalink
- Filed under business and consumersbusiness cheers and jeers
- Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

Knott’s Berry Farm—For shame!

Okay, this is not a rant on junk food.  I think when people eat Cheez-wiz, they aren’t misguided enough to assume they’re eating healthful real cheese.  When people eat a double fudge brownie, I doubt they’re confusing this with an apple.  And when people eat Cap’n Crunch cereal, there’s no way they’d assume they’re consuming real fruit.  Oh, um, wait a minute, someone did?  Er, well, anyway, you get my point grin

But seriously… sometimes there’s an absolute nasty & unhealthy food paired with such obnoxiously, blatantly misleading marketing that I can’t help calling a spade a hyrogenated [sic] artificially flavored spade.

First, the marketing that, by all means, should condemn some marketer to eternal dietary hell:

“In 1920, Walter and Cordelia Knott began selling fresh produce, berries, and preserves from a roadside berry stand in Buena Park, California.  Their family business earned a place in history in 1932 when Walter Knott cultivated a lucious new fruit, the boysenberry.  The farm that started it all has also become a family amusement park that delights millions.

The Knott family is pleased to extend their tradition of quality to include premium shortbread cookies.  Richly flavorful, these classic favorites are prepared using popular Knott’s Berry farm fruit fillings.”

Let’s dissect this, shall we?

> In 1920, Walter and Cordelia Knott began selling fresh produce, berries, and preserves from a roadside berry stand in Buena Park, California.
...and boy, would they be horrified to see how their heirs have sold them out!

> ...when Walter Knott cultivated a lucious new fruit, the boysenberry.

...which you’ll find all of likely one-tenth of a gram of in this plasticfood monstrosity.

> ... premium shortbread cookies
... where “premium” means “premium profits for us, utter crap for you.”

> ... Richly flavorful
... from lots of high fructose corn syrup

> ... these classic favorites
... if you call a frankenstein concoction of chemicals “classic.”  Maybe a classic case of deceit.

> ... using popular Knott’s Berry farm fruit fillings.
... oh, wait, we meant popular dental fillings!

*  *  *

 

 

- Blathered by Adam on Sunday, June 14, 2009 at 23:51 Permalink
- Filed under business and consumersbusiness cheers and jeersmarketing and advertisinghappy bodyfood and nutrition
- Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

Pandora Mobile highlights awesomeness but also severe lame-itude

Do you know Pandora?  If you’re in the United States, where Pandora is legally available, you may have come to enjoy this awesome uber-customizable music radio over the past years.  If you’re not in the U.S., perhaps you’ve discovered the beauty of anonymous proxies :cough:, which I’m not going to mention here :p.

But perhaps you didn’t know that Pandora has become available on mobile phones!  More good news:  It’s available for free on phones that run the Windows Mobile operating system, free on Sprint phones, and free on (some versions of) BlackBerry phones.  Ironically, it’s also free on the iPhone, and I say ironically because AT&T apparently is charging—I swear I am not making this up—$8.95 per month to its other mobile customers for the privileges of using Pandora.  I mean, I love Pandora and all, but even if I were insane enough to be contributing to the income of the evilness that is AT&T, I sure as heck wouldn’t fork over that much dough for Pandora.  For an on-demand mobile music service?  Perhaps.  But for streaming radio?  You’ve got to be kidding.

One other note on the Pandora Mobile offerings:  Apparently, I’m not supposed to be able to access Pandora Mobile because T-Mobile phones are not supported.  Which is odd, because I’m enjoying streaming music via Pandora on my BlackBerry Curve (on T-Mobile) right now.  Go figure.  I also shouldn’t mention that I was also able to do this while in Ireland a couple of weeks ago (listening to, appropriately enough, The Corrs on St. Patricks day grin ).

*  *  *

Anyway, if you’re an iPhone user or a non-AT&T subscriber, give Pandora Mobile a go!  If you’re an AT&T subscriber, well, heaven help you, and for reasons way beyond this Pandora issue.

[Gee, Adam, tell us what you really think about AT&T :D]

 

- Blathered by Adam on Friday, March 27, 2009 at 17:17 Permalink
- Filed under arts and entertainmentmusicbusiness and consumersbusiness cheers and jeersgeekeryonline music services
- Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

Keypoint Credit Union and 24 Hour Fitness Customer Service FAILs

I was carelessly logging into my Keypoint Credit Union account online today, and messed up three times.  BAM—with no prior notice at all, I was locked out of my account.

What would most normal banks do under this circumstance?

  • Require me to answer additional questions that ideally only I would know before allowing me to try logging in again.

  • Or throw up a captcha.

  • Or, at worst, make me wait [x] minutes before allowing me to log in.

    Keypoint?  They make you call.  Here’s what I had to do when I phoned in:
    - Listen to a welcome announcement
    - Navigate through a phone tree
    - Enter in lots of data (social security info, phone numbers, home address, etc.)
    - Wait for an agent (thankfully not long).
    - Wait for the agent—I kidd you not—to put me on hold while he updated my records to show there was no change in my info.

     

     

     

    - Blathered by Adam on Saturday, October 25, 2008 at 21:53 Permalink
    - Filed under business and consumersbusiness cheers and jeers
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

  • Dear PayPal - Please shrivel up and die

    I like paying for things with a credit card.  It’s typically pretty fast (especially with those merchants that don’t require a signature for

    <$25 purchases). It's secure. And I earn travel rewards for every dollar I spend.

    So when it comes to the occasional purchase online that I can only buy via PayPal I cringe. Why? Because PayPal really really really doesn't want me to pay with a credit card, and they'll harrass me about this during every checkout, creating a user-hostile experience each and every time I use their dog-forsaken service.

    A friend recently lamented that

    it took eight clicks for them to buy something on PayPal.  That sounds about right.  You see, PayPal defaults users to paying from their bank account… so we have to search for a tiny “more funding options” link and then select the credit card, then be subjected to a long whiny please “Are you absolutely positively sure that you don’t want to pay from your bank account?  It’s really a better option yadda yadda yadda…” followed by a charmingly shifting yes/no set of buttons.

    Look, PayPal, I want to pay by credit card.  I’ve told you this more than a dozen times.  I’ve also read/skimmed/ignored your stupid please-don’t-pay-by-credit-card notice more than a dozen times.  And, by the way, I’m well aware that you already pass on extra associated charges to your merchants when buyers pay by credit card.

    So SOD OFF!  Either let me set “pay by credit card” in my preferences somewhere, or leave me the frack alone.

    In the meantime, I’m hoping you go out of business, to be replaced by a company that doesn’t repeatedly spit on its users.

    ADDENDUM / DISCLAIMERS:
    - I work for Google, which offers a somewhat-competing service called Google Checkout. I use and like that service, but am not part of the Checkout team.
    - My anger towards PayPal may seem heavy given the seemingly light-transgression described above.  But it’s just the last straw.  PayPal has a history of thumbing its corporate nose at its users, and I’ve had the displeasure of using PayPal for many years as a buyer and seller on ebay.

     

    - Blathered by Adam on Sunday, June 22, 2008 at 14:35 Permalink
    - Filed under business and consumersbusiness cheers and jeers
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

    Second Life doesn’t want me as a member

    A while back, I tried Second Life and wrote about it.

    Many months went by, and—after getting a new graphics card—I figured, hey, why not try Second Life again?

    I actually remembered my old SL name though wasn’t sure of the password.  Guessed a couple of times, wasn’t able to log in, so I clicked on the Forgot Password link.  Ah ha… I knew the answer to that secret question, got a link to reset my password, and figured I was all good to go.

    Except that I still couldn’t log in.  I waited a few hours and tried again, but still no-go.

    This, indeed, was just the beginning of my ridiculous adventure.

     

    - Blathered by Adam on Monday, May 28, 2007 at 21:03 Permalink
    - Filed under business and consumersbusiness cheers and jeers
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

    How much would YOU pay not to be obligated to tip?

    I’ve had it with tipping.  The more traveling I do—for business or pleasure—the more I despise the uncertainty, the uncomfortableness, the need to have petty cash on hand.  When will someone—an influential someone—say ENOUGH IS ENOUGH?!

    Tip too little, and you risk imperiling the quality of service you receive in the future from that person… plus you may look like an idiot or a miser in front of friends and business acquaintances.

    Tip too much, and you look like a chump… and your wallet is made thinner (sometimes much thinner).  And you feel like a moron for being taken advantage of.  Heck, in some countries, you risk really offending someone!

    This is one of the many reasons why I love Europe: you typically round up to the nearest euro when you eat out, and that’s that.  Adding to the coolness… for takeout food and pretty much else, what you see on the billboard or pricetag is what you pay.  15EUR?  You pay 15EUR; taxes, fees, etc., all included.

    Now, back to the insanity that we endure in the States… Here’s just a sampling of recommended tips from a recent AAA (Automobile Association of America) article:

     

    - Blathered by Adam on Sunday, April 15, 2007 at 20:15 Permalink
    - Filed under business and consumersbusiness cheers and jeerssocietyworkplace
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

    International calling / SMS rates—Why so high?

    Okay, BLADAM friends, apologies for two rants in a row (in a sadly otherwise dry AdamBloggingSeason), but… why does T-mobile—an international company—charge so much for international calling, roaming, and texting?

    And Cingular—the only other American mobile phone company I know of that supports international roaming—has rates that are even worse, from what I gather.

    Anyway, on T-Mobile, the rates for me to call from the U.S. overseas are more than triple what I’d pay via a discount calling card or even AT&T Callvantage.  Calling from overseas to *anywhere* ranges from about $1 to $4 a minute for incoming OR outgoing calls.

    But what *really* gets my hide is T-Mobile’s charge for text messages sent to and from my friends in Europe.  15 cents each for me to send a handful of text characters, and 35 cents each to receive the same.  What the heck?!  I know, I know, this voluminous amount of data has to potentially pass through companies that aren’t T-Mobile, but still!  And no, T-Mobile’s varied texting-bundle plans do *not* include international SMSes.

    I’ve played with various SMS options online, but haven’t found any to be reliable for either sending or receiving text messages internationally.  Oh lazyweb, anyone know of good options? (other than calling up T-Mobile and telling them they’re provincial jerks for their usurious rates, which, I admit, doesn’t exactly qualify as a good option)

     

    - Blathered by Adam on Monday, October 23, 2006 at 21:14 Permalink
    - Filed under business and consumersbusiness cheers and jeersgeekerycommunication tools
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

    Pre-Europe-travel grab bag

    WARNING:  Mishmash ahead.
    Haven’t yet packed, which means this is the perfect time to procrastinate with a blog entry.  Or something like that.

    I’m leaving tomorrow morning for a two-week work-related trip.  See details of that trip, plus enjoy some of my phone, camera, T-Mobile, and other musings below.

     

    - Blathered by Adam on Monday, May 29, 2006 at 1:02 Permalink
    - Filed under business and consumersbusiness cheers and jeerspersonalphotographytraveltravel deals
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

    Four key ways to improve how your company emails customers

    As I’ve written in other entries, I’ve become buried in e-mail, and so my “unsubscribe trigger-finger” has become a bit more itchy.

    Often times, I do the (unsubscribe) deed with little remorse.  Hasta la vista, baby!

    Other times, though, it’s more of a frustrating decision.  Take Vistaprint, for instance.  They offer well-made products such as business cards and address labels at generally reasonable prices.  My customer service experiences have been pretty decent with them, too.  I’d like to get email updates from companies like this, within reason.

    But when it comes to VistaPrint’s email list, they’re like that attractive but thoughtless jerk on the subway who talks your ear off about nothing important every five minutes. 

    Okay, let me give some more specifics…

     

    - Blathered by Adam on Saturday, May 20, 2006 at 18:08 Permalink
    - Filed under business and consumersbusiness cheers and jeers
    - Commented on by no one yet. Bummer. Check out the full entry page to leave a comment or trackback!

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