BLADAM 2.0[?]: Life, Liberty, Love and Stuff
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All “friends” aren’t created equal! (why we need better relationship marking in social networks)


I’m planning on quitting twitter.  Flickr—at least as a social site—is getting frustratingly unwieldly.  You know why?  Because pretty much all social sites like this treat all my friends, co-workers, acquaintances, online buddies the same, and it’s a big, stupid, completely off-putting mess!

Sure, these services want to reduce complexity… they know that many folks may not want to take the time to put friends into groups.  And eventually, some really smart service is going to actually do it automatically for me ("Hmm… Adam only looks at Fred’s pictures once in a while, but he looks at Mary’s photos minutes after he’s notified of her updates...").

Look, I’m not an insanely popular guy.  But I have over 600 people in my personal contacts folder.  I regularly interact with tons people at work, and sincerely care (personally) about at least a dozen or two of ‘em (to the point where I want to see their travel photos, want to know when they’re excited or depressed, etc.).  But when people have “friended” me on Twitter or Flickr, I’ve often unselectively reciprocated… and now I’m just getting overloaded.  Too much info.  Too much info I do not care about.

And this is where nearly all social services seem to get things wrong.  At risk of being callous, I could pretty much care less if a distant acquaintance is having an off day or just uploaded photos of his Aunt Elda’s wedding.  But I sure as hell want to know if my office mate is about to arrive at work grouchy or an awesome friend in a different timezone is having a rough week, and so on.  To the extent that social services of all types can eventually alert us to events and feelings that mean a lot to us, that’s a huge win.

Flickr lets me mark someone as a contact, friend, or family.  That’s somewhat useful, but I’d say that these distinctions barely scratch the surface in helping me manage photostreams or viewing permissions.

Facebook lets me mark someone as a “limited friend” (is that like “single serving friends” from Fight Club? rasberry), but—again—that’s not all that helpful. 

Why can’t I rank my contacts’ importance on a scale from 1-10… 10 being I want to know their every feeling and action and 1 being I don’t want to be bugged by any notifications ‘bout them unless they’re getting married… and to a hot celebrity.  Or in addition to / instead of degrees of that sort, why can’t I indicate that I want monthly digests of most my contacts, weekly digests of a few, and daily or even as-it-happens updates on my select group of best-friends?

* * *

And it’s not just what I want to know, it’s also about what I want to share.  There are very different things I want to share with my Mom, my recent-ex-girlfriend, most of my colleagues, my closest friends, my roommate, and so on.  I should be able to put my contacts into “share groups”—with easily check-box-able overriding options per shared item—and then quickly and powerfully indicate which groups I want receiving which update or types of updates.

And, again, to the extent to which my preferences and habits can be algorithmically determined (albeit manually overridable) and designed to streamline my sharing and discovery choices, that’s super!  Facebook’s gotta know whose wall I post on most often, who I tag in most of my photos, and so on.  Surely it can make educated guesses on the strength of our ties.

Oh, and just to make things more complicated… it’s not all about only the strength of ties… it’s about context.  Many of my colleagues and friends get excited about news about new geek toys or web sites.  Other friends are in my lindy hop (swing dancing) group, and many of them couldn’t care less about the newest Web 2.0 doodad.

So I may want to share tech stuff with some friends, arts stuff with others, personal musings and rants with close buddies, and so on.  Complicated, yes, and likely with no absolute/easy answers.  But at least the social networking/sharing services could try a bit harder! grin

* * *

So probably this week is when I’m gonna uninstall twitteroo and give up on both reading and posting occasional updates.  It’s not just a matter of signal vs. noise, which I lamented earlier, but the complete lack of any sort of targeting, grouping, etc.  There are days in which I really do want to read the blatherings of my fellow SEO/SEM/Search-engine geeks.  But some days I just want to know if a good friend is happy or sad.  Or if another friend finally bought her airplane tickets to come back to the States.  Right now, I can neither selectively broadcast nor read notes sorted/filtered by strength or type of ties.  And that’s jarring, frustrating, distracting, and whole ton of other negative adjectives.

I’m not going to delete my Twitter account just yet.  In case it’s not clear, I think there are some compelling cases for this sort of thing… and I’m hoping that eventually the service will help me share and glean what my friends and I are “doing now” with greater granularity and thoughtfulness.

And indeed, I hope other services eventually wise-up, too.  MySpace may be the most popular social network, but it is so (I’m confidently sure) only because of the obnoxiously strong power of the network effect, not because it really supports social sharing and discovery in an effective way.  The sooner other services learn that not all relationships are equal, the sooner the online world will truly help us manage and improve our (real, offline) relationships.

* * *

Updated on June 18, 2007:
I don’t always agree with Robert Scoble’s take on communications and networking and I’m frankly displeased that he’s invoked “nazis” for something far from evil, but I nonetheless think he makes some excellent points (related to my rant above) in his blog entry ”Social networks as “friend” Nazi (design flaws in Facebook, Jaiku, Twitter).”

 

- Blathered by Adam on Sunday, May 13, 2007 at 18:29 [ Permalink | Trackback ]
- Filed under GeekeryCommunication toolsSocietyPeople and relationships
- Commented on by 11 folks so far. Scroll down and see for yourself (and join in the conversation!)


Looks like in 3 years, this problem has become worse, not better.

- Posted on Monday, May 14, 2007 at 16:07 [ Permalink to this comment ]

Ah, wow, that’s true, eh?  I wonder why that is… why people haven’t demanded, well, better social networks.

- Posted on Monday, May 14, 2007 at 16:15 [ Permalink to this comment ]

"Why can’t I rank my contacts’ importance on a scale from 1-10… 10 being I want to know their every feeling and action and 1 being I don’t want to be bugged by any notifications ‘bout them unless they’re getting married… and to a hot celebrity.”

I can’t see how that would help at all with anything, unless you or someone also assigned thresholds to each event anyone creates. Even then it sounds unworkable.

But, having the interface notice which items you’re interested in, that sounds much better. The new metadata is collected passively, and it can be gently applied as a -sort- of the events for you to read. Read the most important ones first, as they get more boring you can stop. The right UI would be able to notice where you stop and ideally which items you skip over (i.e. they were sorted too high).

As to sharing, creating and picking groups is ok but obviously you have to do work before there’s any reward, and if you want your sharing controls to get better, you have to put more work into them. Perhaps we can pull the same trick again: the system -watches- where I email/IM that picture at first, and then it can suggest which people I might like to share the picture with. Sharing is permanent, so I guess you have to get my ok before sending anything (as opposed to the importance-sorted event feed). But over time, the ‘ok’ UI ought to get quicker and quicker.

“This pic was taken from a phonecam during work hours. Look, here are some other phonecam pics from work, where you always showed them to the audience. Do the same thing again?” I glance at the sample past pictures and approve the new one’s ACL.

cheers
-drew

- Posted on Monday, May 14, 2007 at 18:24 [ Permalink to this comment ]

Starting to agree with you on this Adam.  Seems like twitter is just another avenue to pimp-my-blog or get stories Dugg for some.

There are some people I’d like to be associated with, perhaps to read their twits weekly or something like that, but not all the time.

As far as you quiting, we’ll miss you, you’ll just have to forward me your email address so I can get in touch with you that way smile

- Posted on Tuesday, May 15, 2007 at 9:26 [ Permalink to this comment ]

I feel you Adam.

Btw, are you happy or sad?

- Posted on Tuesday, May 15, 2007 at 9:43 [ Permalink to this comment ]

The humble LiveJournal does well. You can assign you friends to different filters. You can subscribe to RSS feeds and add them to different filters too.

You’ve a default “friends” page which keeps you abreast of everything you want to automatically be told about (shame there’s no RSS of this) and then you can choose to view additional filters if you want.

For example, I’ve some newspaper RSS on my “newspaper” feed which I filter in if I’ve time to read it.

The nice thing is that your “friends” can’t see whether they’re on your default friends view or not. The word “friend” has been a bit emotive though.

- Posted on Tuesday, May 15, 2007 at 14:09 [ Permalink to this comment ]

The right way to do this is for the social networks to tap into your IM buddy list.

I don’t want to create multiple social networks. I’ve already got the list of people that I care about, they’re already grouped and I don’t want to re-create it over and over.

If social nets could tap into my buddy list (with appropriate privacy tools, natch) it makes it a lot easier.

You could use a flickr like auth scheme where each time you attempt to use a new social network, you get prompted.

More details on how this might work here:
Unleashing the power of the Buddy List.

- Posted on Wednesday, May 16, 2007 at 10:10 [ Permalink to this comment ]

Hey Adam -

A couple of us were speaking about this in the Dublin office last week.

The proposal was to have (as mentioned) levels of friendship so that you could define people as being merely an acquaintance right up to BFF’s.

The only question was - if I received a friend request from someone i barely knew, rating me as a “Friend”, would I have the heart to bump them down to “drunken party conversation partner - so *that’s* what you’re name is....”?

I’m not sure....

Stephen

- Posted on Friday, August 10, 2007 at 7:17 [ Permalink to this comment ]

Enjoyed your post a lot - found you thru Danah Boyd.

Totally agree that Social Networks need to move beyond the A List friends and B List friends, life is far more complex than that and the sooner Social Networking technology catches up the better!

http://ameliatorode.typepad.com/life_moves_pretty_fast/2007/08/pulverizing-our.html

- Posted on Monday, August 13, 2007 at 2:34 [ Permalink to this comment ]

Hi Adam,
Social networking always produce better results in terms of business relationship,
profile of every members is visible to all,
I prefer this activity in those places where amount of my friends is more.

- Posted on Tuesday, February 19, 2008 at 21:29 [ Permalink to this comment ]

Always take care when you are dealing your business with person through social activity site.
You won’t get his actual identity.

- Posted on Wednesday, March 26, 2008 at 1:09 [ Permalink to this comment ]

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