Hi,
Just a quick heads up. I read your post tonight and wanted to clarify that we did not file a class action against Kraft. We had considered doing a class action with the members of the class being composed of our customers that received Gevalia spam.  But in the end, we decided to keep it simple and just sue us as the only plaintiff, Hypertouch, Inc. On the other hand, we know of at least one customer of ours who is about to file their own lawsuit. If you’ve gotten illegal Gevalia spam and happen to live in one of the states with its own anti-spam law, you can always file your own small claim lawsuit(s) against Kraft and Gevalia.  We’ve sued Discover for their credit card spam last year in small claims and won a total $10,000, all without a lawyer.  They even appealed, and lost, getting sanctions for a bad-faith appeal.

- Posted on Sunday, May 8, 2005 at 23:50 [ Permalink to this comment ]

My problem with Gevalia is not that I was spammed, but that I ordered a coffeemaker, coffee, mugs, and scoop on 12-27-06 @ 6:31pm and gave them my credit card info.  I immediately received a notification of my order in my e-mail.  I then noticed that my checking account had been charged for the $14.95 order.  I then went to my screened mail and saw a e-mail from them for another model of coffeemaker which I prefer over the one I ordered. The one I ordered is like the one I already have that shorted out due to the buttons located under the carafe on the bottom of the unit.  The one I prefer is the stainless steel model with the buttons on the top over the carafe.
I immediately called Gevalia and was advised that my order was not in their “system” yet and that I needed to wait and call back the next day, which I did, and was advised again that I needed to call back today 12-29-06.  I spoke with their so-called “customer service” (ha) representative and was told that I could not change my order and when I tried to cancel, that I could not (too late).  But, when I talked to the other reps the two other occasions, I was told that when I showed up in the system, I could change or cancel my order.  Now my only option is to refuse the order when it arrives by UPS, contact my bank to protest the charge and try to get it reversed.  All of this will take time and in the meantime, I have no coffeemaker.  I was amazed at the lack of customer service. I wish I had enough money to just order the new one and refuse the first one when it comes but how long will I have to wait for a refund or is that going to be a hassle.  $14.95 might not seem like very much, but when you are on social security disability and do not get paid until 1-3-07 and only have 25.00 left in your checking account, it is a major problem.  I hope that someone can help me resolved this problem. I am very, very, disappointed in what Gevalia calls “customer service” and by law, don’t you have the right to cancel any contract within 3 days?  Please advise.

Thanks

- Posted on Friday, December 29, 2006 at 10:47 [ Permalink to this comment ]

My gripe with Gevalia:
We have been customers of their coffee program for almost 20 years.  I called their 1-800-GEVALIA line to get some extra coffee sent, but was REQUIRED by their system to press 1 to get anything in English. I was thoroughly irritated by this, but did so just so I could (nicely) express my opinion that English should at least be the default language. I was (very curtly) effectively told to put my opinion where the sun doesn’t shine, and I cancelled our service as a result.

- Posted on Wednesday, June 13, 2007 at 9:20 [ Permalink to this comment ]

Very dissatisfied w/Gevalia.
I placed an order & was promised a free gift.
I was charged for and received the coffee, but no gift.
I sent an E-Mail & was told none was on their order.
I’ve responded twice since then with no response from them.
Stay clear of this company....

- Posted on Wednesday, July 11, 2007 at 12:14 [ Permalink to this comment ]

During vacation in Sweden i purchased 10 kilogram (aprx 20 punds ) per 2.5 US dollars for 1 kg.(2 pounds)Gevalia and i will newer suport Kraft.

- Posted on Thursday, July 26, 2007 at 13:27 [ Permalink to this comment ]

hi! your blog is dated 2005.  i guess it is a bit old.  i am a happy member of gevalia.  i think they have the best coffee anywhere, even if it is a bit overpriced.  but i am not writing to dispute your disgrunteledness (!!!) i want to let you know i have never recieved spam from gevalia.  i use aol, and i don’t get spam, so that could be the answer. or, maybe your actions have worked and I am reaping the benefits. if so, way to go and thanks a million.  i think people should always stand up for things like this, you’re right, the stature of the company does not make it permissable for them to use underhanded or just down right annoying business tactics.  my mom and i are currently in a dispute with TRACFONE.  so i understand where you’re coming from. (they screwed up our minutes yet again, but that is a long story and i will only waste your time if you want to know)
anyway, crusade on, mad spamblocker!

- Posted on Wednesday, August 22, 2007 at 8:33 [ Permalink to this comment ]

I’m dumbfounded by reading the comment by the user above stating his/her anger toward having to press “1” for English. They obviously are
1) Too lazy to press a button
2) Don’t realize that there are other languages widely spoken in the country, none of which are an official language of the country (including English)
3) Both

Am I a native English speaker? Yes. Am I angered by hearing other languages? No.

I’m an American living in Spain, and believe me, it’s very comforting in customer service situations when SOMEONE speaks your language...and Spaniards here are never upset when there’s an English setting on customer service lines.

That’s all I have to say

- Posted on Wednesday, April 9, 2008 at 12:43 [ Permalink to this comment ]

Seriously, get a life. Whenever you call a 1-800 number you press 1 for English. What are you talking about?

- Posted on Sunday, April 20, 2008 at 12:30 [ Permalink to this comment ]

So here it goes.when you place an order with Gevalia it goes directly to processing therefore it can not be changed. It is not the reps fault if you did something wrong on your order and have to change it or if you want to cancel. If you want to cancel the order then why did you order it in the first place. I just dont get it. Call the bank or your credit card company to stop the transaction then the order will not be shipped. Second of all whenever i hear some one upset about pressing one for english and 2 for another language it makes me angry. What do you think there is only one language in this world. In my opinion that people like that are the reason some wars or racism got started. So seriously get over yourselfs and stop bitching!!!!!!

- Posted on Thursday, May 8, 2008 at 13:58 [ Permalink to this comment ]

Hi I get 3 to 4 emails aday from Gevalia
I have asked them on more than one occation
to stop sending them but without success and
am now considering changing my email address
koebes

- Posted on Saturday, May 10, 2008 at 17:24 [ Permalink to this comment ]